This Privacy Policy explains how Community Aid Solutions, Inc. and Community Aid Programs, a program of Community Aid Solutions, Inc. (“we,” “us,” or “our”), collect, use, disclose, and protect information through our websites, forms, AI conversations, resource-navigation services, and related communications.
Information we collect
We may collect information you provide directly, including your name, email address, mobile number, state, ZIP code, county, resource needs, questions, form responses, AI-conversation content, communication preferences, consent records, and information needed to route a request for manual review. Please do not provide highly sensitive information unless specifically requested through an appropriate secure process.
We may also collect device, browser, IP address, page-view, referral, cookie, analytics, security, and interaction information automatically when you use our services.
How we use information
- Respond to questions and provide requested resource-navigation information.
- Operate forms, chat, AI conversations, websites, and internal-review routing.
- Deliver requested information by email or SMS when you separately consent.
- Maintain consent, opt-out, duplicate-contact, security, and service records.
- Improve accessibility, content, resource pathways, and program operations.
- Comply with law, enforce our terms, and protect people, rights, and systems.
SMS and email choices
Consent to receive requested resource information by SMS or email is optional, is not a condition of receiving assistance, and is separate from promotional marketing consent. Message frequency varies; message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Email recipients may use the unsubscribe option where provided or contact us to update preferences. We do not automatically enroll resource users in marketing.
Cookies and analytics
We may use cookies and similar technologies for essential website functions, security, preferences, analytics, and service improvement. You may manage cookies through browser settings, although some features may not work correctly if cookies are disabled.
Service providers and disclosure
We may use service providers that host or support our websites, forms, CRM, communications, analytics, security, and AI features, including GoHighLevel (GHL). These providers may process information for us under their own contractual and legal obligations. We may also disclose information when required by law, to protect rights or safety, in connection with organizational changes, or with your direction. We do not sell personal information.
Retention and security
We retain information only as reasonably needed for the purposes described here, operational continuity, security, legal obligations, and dispute resolution. Retention periods vary by record type. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.
Your requests
You may request access, correction, deletion, or a copy of applicable personal information, or update communication preferences, by emailing [email protected]. We may need to verify your identity and may retain information where permitted or required by law.
Resource-directory and AI limitations
Resource navigation and AI responses are informational and may be incomplete, outdated, or require human review. Local listings are still being expanded. We do not guarantee eligibility, benefits, funding, services, acceptance, accuracy of third-party information, or program availability. Providers determine their own eligibility and application decisions.
Emergencies and third-party links
Our websites and AI tools are not emergency services. Call 911 for immediate danger or a medical emergency. In the United States, call or text 988 for suicide or mental-health crisis support. Links to government, nonprofit, and other third-party websites are provided for convenience; their content and privacy practices are governed by their own policies.
Children and changes
Our services are intended for general audiences and are not designed to knowingly collect personal information from children without appropriate authorization. We may revise this Policy as our programs, technology, or legal obligations change. The updated version will be posted with a revised date.
Contact
Privacy and resource requests: [email protected]
Partnership inquiries: [email protected]